INTERNATIONAL VOICE PROCESS

Job Title: International Voice Process Associate

• Location: Bangalore, India

• Job Type: Full-time

• Job Summary: We are seeking a motivated and enthusiastic International Voice Process Associate to join our dynamic team in Bangalore. The ideal candidate will have strong communication skills and a passion for delivering exceptional customer service. This role involves handling inbound and outbound calls for international clients and providing solutions to their queries and issues with professionalism and efficiency.

• Key Responsibilities:

Customer Interaction:

• Handle inbound and outbound calls to international clients.

Provide accurate information regarding products/services, addressing customer queries, and resolving issues effectively.

• Maintain a high level of professionalism and courtesy in all interactions.

Issue Resolution:

• Diagnose and resolve customer issues or escalate them to appropriate departments if necessary.

Follow up with customers to ensure issues are resolved to their satisfaction.

• Documentation:

Accurately document customer interactions and transactions in the CRM system.

• Update customer records with pertinent information and feedback.

Quality Assurance:

• Adhere to company policies and procedures to ensure compliance with service standards.

Participate in training sessions and workshops to stay updated with product knowledge and communication techniques.

Performance Metrics: Achieve individual and team performance targets, including call handling times, customer satisfaction scores, and issue resolution rates.

• Monitor and report on performance metrics as required.

Team Collaboration:

• Collaborate with team members to share best practices and contribute to team goals.

Provide feedback to improve processes and enhance customer experience.

• Requirements:

Education and Experience:

• Bachelor's degree or equivalent work experience.

Previous experience in a voice process or customer service role is preferred but not mandatory.

Skills: Excellent verbal and written communication skills in English.

• Ability to handle high-pressure situations and manage multiple tasks.

Strong problem-solving skills and attention to detail.

• Proficiency in using CRM software and other relevant tools.

Personal Attributes:

• Positive attitude with a customer-oriented approach.

Adaptability and willingness to learn.

• Strong interpersonal skills and the ability to work collaboratively in a team environment.

Additional Requirements:

• Willingness to work in shifts, including evenings and weekends, as per the business requirements.

Flexibility to adapt to changing processes and technologies.

• Benefits:

Competitive salary and performance-based incentives.

• Health insurance and other employee benefits.

Opportunities for career growth and development.

• Friendly and supportive work environment.

• How to Apply:

Interested candidates are encouraged to send their updated resume and a cover letter detailing their qualifications and experience to Email address:[Confidential Information] . Please mention International Voice Process Associate - Bangalore in the subject line.

Job Types: Full-time, Permanent

Pay: 300,

• 00 - 530,000.00 per year
  
  Schedule:
• Night shift

Rotational shift

• US shift

Experience:

• total work: 1 year (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person