International Voice Process

Description

We are looking for a skilled International Voice Process Executive to join our team. The ideal candidate will have 0-2 years of experience in the job market context of India and will be responsible for handling customer queries through inbound and outbound calls, emails, and chats.

Responsibilities

• Handle customer queries through inbound and outbound calls, emails, and chats
• Provide timely resolution to customer issues
• Maintain accurate records of customer interactions
• Upsell products and services to customers
• Meet daily and monthly targets

Skills and Qualifications

• Excellent verbal and written communication skills in English
• Good understanding of customer service principles
• Ability to handle customer complaints and resolve issues
• Ability to work in a fast-paced environment
• Basic computer skills
• Ability to multitask
• Flexibility to work in different shifts