Skills:
international calling, minimum 6 month of international experience, international bpo, international voice process, fluent english, good communication skills,
Company Overview
Arise Solutions is one of the leading recruitment and staffing firms in the country. We are dedicated to providing top-notch services and solutions to our clients. With a client-centric culture and a team of expert consultants, we strive to meet aggressive deadlines and deliver the best results.
Job Overview
We are seeking a highly skilled and experienced professional to join our team as an International Voice Process. As a part of our team, you will be responsible for handling international calls and providing exceptional customer service. This is a mid-level position requiring 4 to 6 years of experience. The job is located in Ahmedabad, Gujarat, India and it is a full-time position.
Qualifications And Skills
- Minimum 6 months of international calling experience in a BPO or similar environment
- Excellent verbal and written communication skills in English
- Strong interpersonal skills and the ability to build rapport with customers
- Good problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced and dynamic team environment
- Attention to detail and accuracy in data entry and documentation
Roles And Responsibilities
- Handle international customer inquiries via phone and provide accurate and timely information
- Assist customers with product or service-related issues and ensure high customer satisfaction
- Deliver exceptional customer service by maintaining a professional and courteous manner
- Resolve customer complaints or escalate to the appropriate department for further assistance
- Maintain customer records and update relevant information in the system
- Follow company policies and procedures for handling customer calls and data confidentiality
