Manage international outbound and inbound calls to support global customers- Provide exceptional customer service and resolve inquiries
Enhance customer satisfaction and loyalty
- Offer accurate information about products and services
Resolve customer issues efficiently- Pursue sales opportunities and educate potential customers
Assist with order placement and provide order status updates
- Coordinate with logistics teams for timely deliveries
Build strong relationships with international customers- Document customer feedback for service improvement
High school diploma or equivalent; bachelor's degree a plus
- Experience in customer service or sales, preferably in an international context
Proficiency in English; additional languages a plus- Excellent communication skills
Flexibility to work different shifts
Health benefits Professional development opportunities
Job Types: Full-time, Fresher, Permanent
Benefits:
Paid sick time Provident Fund
Schedule:
Fixed shift Night shift
Education:
Experience:
- Customer support: 1 year (Preferred)
Sales: 1 year (Preferred)- Diamond industry: 1 year (Preferred)
Language: English (Preferred)
Location:
- Surat, Gujarat (Preferred)
Shift availability:
Work Location: In person
Expected Start Date: 01/09/2024
