Job Description
Senior Telesales Officer Job Description
Position: Senior Telesales Officer
Process Name: Icall
Salary: 3.5 LPA to 4 LPA
Qualifications:
Minimum 12th grade education
Graduate degree preferred
Skills and Responsibilities:
Contact potential or existing customers to inform them about a product or service using scripts.
Answer questions about products or the company.
Ask questions to understand customer requirements and close sales.
Direct prospects to the field sales team when needed.
Enter and update customer information in the database.
Handle grievances to preserve the company's reputation.
Go the extra mile to meet sales quotas and facilitate future sales.
Keep records of calls and sales.
Requirements:
Proven experience as a telesales representative or in a similar sales/customer service role.
Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills.
Cool-tempered and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
