Job Title: Customer Service Associate (International Voice Process)
*
Location:
pune (hadapsar)
Salary:
*
- Freshers
: 3 LPA
experience
: up to Open to candidates with a Bachelor's degree or an equivalent undergraduate qualification.
*Shifts:
UK shifts/247, 5 days a week with rotational shifts and 2 split offs
*Facility:
Provided both-way cab transportation(hiring zone / 25km )
Job Description:
*Responsibilities:
*
- Handle inbound and outbound customer inquiries via phone and email in a courteous and professional manner.
- Provide accurate information and assistance regarding products, services, billing, and other queries.
- Identify and escalate priority issues per client specifications.
- Follow up on customer inquiries not immediately resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide a memorable experience during every interaction.
Requirements:
*
- Excellent communication skills in English (verbal and written).
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
- Prior customer service experience preferred but not required.
- Flexibility to work in rotational shifts, including night shifts, as per business requirements.
- Minimum educational qualification: Graduation (any stream).
If interested contact with :
HR Kousar naaj
8529475974
Job Types: Full-time, Permanent, Fresher
Pay: 300,000.00 - 550,000.00 per year
Experience:- total work: 1 year (Preferred)
Work Location: In person
+91 8529475974
