International Customer Service Advisor

JOB DESCRIPTION: VERIZON WLS VOICE: PUNE T

Hiring Candidates who have international BPO Experience - Voice Process for our US client. Roles and Responsibilities: Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and answering questions about billing or services. Desired Candidate Profile: Minimum 6 months of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues, billing, and/or handling product Q&A. Interest in learning new technologies. Experience promoting and/or selling products and services. Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 247 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities

• Interview Rounds : 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: Up to 39,

• 00 per month
  
  Jadwal:
• Rotational shift

US shift
Tunjangan:

• Provident Fund

Upah Tambahan:

• Joining bonus

Overtime pay

• Performance bonus

* Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• International Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person