Skills:
Excellent communication skills, Empathy, Problem-solving, Patience, Active listening, Conflict resolution, Time management, Adaptability,
INTERNATIONAL CUSTOMER CARE EXECUTIVE
SALARY - 20K - 40K + INCENTIVES
Freshers & Experienced
EXCELLENT COMMUNICATION SKILLS
READY TO WORK IN US SHIFTS
PEOPLE FROM MUMBAI ONLY PREFFERED
Job Overview
We are seeking a full-time International Customer Care Executive to join our team in Mumbai, Mumbai Suburban. As an International Customer Care Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction on a global scale. You will handle customer queries, provide solutions, and work towards resolving conflicts to maintain our reputation for unparalleled customer support.
Qualifications And Skills
- Excellent communication skills (Mandatory skill)
- Problem-solving skills (Mandatory skill)
- Conflict resolution skills (Mandatory skill)
- Empathy to understand and relate to customer needs and concerns
- Patience to handle a range of customer personalities and issues efficiently
- Active listening to comprehend and address customer issues accurately
- Time management to handle multiple customer interactions effectively
- Adaptability to adjust approach based on individual customer needs and evolving situations
Roles And Responsibilities
- Handle international customer queries and provide timely, appropriate solutions.
- Maintain a high level of customer satisfaction by resolving customer complaints effectively.
- Assist customers with their inquiries and offer appropriate solutions.
- Escalate complex issues to higher management when necessary.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure smooth resolution of customer issues.
- Provide input for improving customer care processes and services.
- Stay updated with product knowledge and company policies to effectively assist customers.
