Overview:The Chat Process Executive plays a crucial role in providing efficient and effective customer support through chat interactions.
They are responsible for addressing customer queries, resolving issues, and ensuring a positive customer experience.
This role is essential in maintaining customer satisfaction and loyalty.
Respond to customer inquiries via chat in a timely and accurate manner
Provide support and assistance to customers with their concerns or issues
Utilize company resources to address customer needs and resolve problems
Maintain a professional and positive demeanor during customer interactions
Adhere to predefined chat protocols and guidelines for customer engagement
Identify and escalate priority issues to the appropriate department
Document and track customer interactions and problem resolution
Collaborate with team members to share knowledge and best practices
Stay updated on product knowledge and company policies
Meet or exceed chat performance and quality standards
Handle multiple chat sessions while maintaining high-quality responses
Assist in developing and updating chat scripts and response templates
Participate in training and workshops to enhance chat support skills
Contribute to continuous improvement initiatives for chat support processes
Adhere to data protection and confidentiality guidelines
Graduation is a must and typing speed should be more than 55WPM (
Mandatory).
3+Years of experience in a customer service or chat support role
Excellent written communication skills and typing speed
Ability to multitask and manage multiple chat sessions simultaneously
Strong problem-solving and decision-making abilities
Empathy and patience in dealing with customer concerns
Familiarity with chat support software
Good understanding of company products and services
Ability to work in a fast-paced and dynamic environment
Adherence to quality and productivity metrics
Flexibility to work in Night shifts
Team player with a positive and collaborative attitude
Attention to detail and accuracy in chat interactions
Knowledge of data privacy and security regulations
Continuous learning and adaptability to evolving chat support practices
- Skills: Graduation (Mandatory), Typing speed more than 55WPM(Mandatory), communication, customer service, time management, chat process
Job Type: Full-time
Pay: 30,
- 00 - 40,000.00 per month
Benefits: - Health insurance
Schedule:
US shift
Supplemental pay types:
Shift allowance
Experience:- total work: 2 years (Preferred)
Work Location: In person
+91 7995008400
Expected Start Date: 10/07/2024
