Skills:
Fluency in multiple languages, Excellent written communication skills, Cultural awareness, Customer service orientation, Problem-solving skills, Ability to multitask, Attention to detail, Technical proficiency in chat platforms,
Company Overview
ison xperiences india private limited is a prominent player in the Business Process Outsourcing (BPO) industry with a workforce ranging between 5001-10000 employees. Headquartered in Noida, the company strives to deliver exceptional customer service solutions. For more information, visit isonxperiences.com.
Job Overview
We are currently seeking a Senior-level professional for our International Chat Process role based in Bengaluru. This is a full-time position ideal for both freshers and experienced candidates with a passion for providing excellent customer service. The role requires rotational shifts for male candidates and a morning shift for female candidates. The position offers a competitive salary of up to 25k.
Qualifications And Skills
- Fluency in multiple languages to efficiently handle international clients and resolve their queries.
- Excellent written communication skills to articulate responses clearly and professionally.
- Cultural awareness to understand and respect the diverse backgrounds of customers.
- Customer service orientation to prioritize client satisfaction and deliver exceptional service.
- Problem-solving skills to effectively address and resolve customer issues.
- Ability to multitask and manage multiple chat conversations simultaneously without compromising quality.
- Attention to detail to ensure accuracy in communication and data entry.
- Technical proficiency in chat platforms to navigate through different software and tools efficiently.
Roles And Responsibilities
- Handle international customer inquiries and complaints through chat support.
- Provide accurate and timely responses to customer questions and issues.
- Maintain up-to-date knowledge of company products and services to provide informed responses.
- Resolve customer issues by collaborating with internal teams and following up to ensure resolution.
- Document customer interactions and keep records updated for reference.
- Work in rotational shifts to cater to clients from different time zones.
- Ensure customer satisfaction through effective communication and problem resolution.
- Adhere to company policies and procedures while handling customer interactions.
