International Chat Process

Company Overview

Arise Solutions is a leading recruitment and staffing firm that provides expert consultancy and professional advice to businesses. We are proud to work with global giants across various industries and specialize in providing unique end-to-end solutions. Our team is committed to delivering results, meeting aggressive deadlines, and maintaining a client-centric culture.

Job Overview

We are seeking a dynamic and enthusiastic individual to join our team as an International Chat Process. As a part of our international chat process team, you will be responsible for providing excellent customer service and resolving customer queries through chat conversations. This is a full-time position based in Ahmedabad, Gujarat, India. The ideal candidate should be a fresher with less than 1 year of experience, who possesses excellent communication skills and has a strong command of the English language.

Qualifications and Skills

• Strong command of the English language (verbal and written)
• Excellent communication and interpersonal skills
• Ability to handle multiple chat conversations simultaneously
• Customer-centric approach with a focus on providing exceptional service
• Ability to work in a fast-paced and target-driven environment
• Basic computer skills and familiarity with chat-based customer support systems
• Flexibility to work in rotational shifts, including night shifts

Roles and Responsibilities

• Provide online chat support to customers and address their queries and concerns
• Ensure customer satisfaction through timely and accurate responses
• Maintain a high level of professionalism and empathy while dealing with customers
• Adhere to company policies and procedures in handling customer interactions
• Collaborate with cross-functional teams to resolve escalated issues
• Document and maintain records of customer interactions and transactions
• Identify opportunities for process improvement and provide feedback to the team lead
• Stay updated with product knowledge and stay informed about the latest industry trends