Company Name: Your Family Dentist
Company Website: https://www.yourfamilydentist.com.au/
Position: Senior Customer Service
Working Days: 6 Days(Sunday Fixed Off)
Loaction: Mahavir Nagar, Kandivali(west)-700067
Timings: 6:30 AM to 3:30 PM or 7 am to 4 pm
Key Responsibilities:
- Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.
Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.- Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
- Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
Identify opportunities to recommend additional products or services to customers based on their needs and preferences.- Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.
Job Type: Full-time
Schedule:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
