International Bpo ( UK & US Process )

Overview

The International BPO (UK & US Process) position is a vital role within our organization, responsible for delivering exceptional customer service and sales support to our international clients. The role plays a crucial part in ensuring customer satisfaction and maintaining strong business relationships.

Key Responsibilities

Handle incoming customer inquiries via phone, email, and chat

Provide prompt and accurate information to customers questions and concerns

Promote and upsell products or services to customers

Conduct market research and identify potential sales opportunities

Resolve customer complaints and issues in a professional manner

Meet and exceed sales targets and KPIs

Collaborate with team members to achieve team goals

Document all customer interactions and transactions accurately

Stay current with product knowledge and be able to articulate features and benefits to customers

Adhere to all company policies and procedures

Assist in training new team members as needed

Adapt to different UK and US time zones as per business requirements

Handle any other ad-hoc tasks as assigned

Required Qualifications

Proven experience in a customer service or sales role

Excellent communication skills in English, both verbal and written

Ability to work in rotating shifts as per UK and US time zones

Strong problem-solving skills and the ability to think on your feet

Ability to multitask and handle multiple customer inquiries simultaneously

Good understanding of UK and US culture and business practices

Proficiency in using CRM software and other relevant tools

High school diploma or equivalent; additional certifications are a plus

Ability to work effectively in a fast-paced, dynamic environment

Detail-oriented with strong organizational skills

Positive and customer-focused attitude

Proven track record of meeting and exceeding targets

Ability to work well both independently and as part of a team

Able to adapt to changing priorities and business needs

Legal authorization to work in the UK and/or US as required