Description
We are seeking a highly motivated individual with 0-5 years of experience in the job market to join our dynamic team as a Customer Service Representative in our International Bpo.
Responsibilities
- Answering customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer complaints and issues to ensure customer satisfaction
- Providing accurate information about products and services to customers
- Maintaining up-to-date knowledge of company products and services
- Inputting customer data into the company database
- Meeting and exceeding individual and team performance goals
Skills and Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize effectively
- Proficient in Microsoft Office and data entry
- Ability to work in a fast-paced and team-oriented environment
- Flexibility to work in rotating shifts
- Bachelor's degree in any discipline
