Description
We are looking for a talented individual to join our team as an International BPO Executive. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to clients across the globe.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information to customers regarding product and service inquiries.
- Resolve customer issues by following established procedures and policies.
- Maintain a positive and professional demeanor at all times when interacting with customers.
- Meet performance metrics and goals as set by the company.
- Collaborate with other team members to ensure customer satisfaction and company success.
Skills and Qualifications
- 1-4 years of experience in a customer service or BPO role.
- Excellent communication skills in English, both written and verbal.
- Proficiency in using customer service software and tools.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and ability to think on one's feet.
- Flexibility to work in a 24/7 environment.
- Ability to work independently or as part of a team.
- Bachelor's degree in any field.
