DETAILS OF EDUCATIONAL QUALIFICATION/ OTHER QUALIFICATIONS/ EXPERIENCE:
Post - INTERNAL OMBUDSMAN
Educational Qualification - Graduation (in any discipline)
Experience
- The applicant should possess necessary skills and experience of minimum Seven (07) years of working in areas such as Banking, nonbanking finance, regulation, supervision, payment and settlement systems, credit information or consumer protection.
- The applicant should be retired (superannuated) or serving Officer, in the rank of General Manager or equivalent of any Scheduled Commercial Bank/Financial Sector Regulatory Body/ NBSP/ NBFC/ CIC other than Union Bank of India including erstwhile Andhra Bank/ Corporation Bank.
- The applicant should neither be employed previously nor presently, by Union Bank of India or Bank's related parties.
Key Responsibilities Area
- The scope and role of the Internal Ombudsman shall be as per Master Direction Reserve Bank of India(Internal Ombudsman for regulated entities) Direction 2023.
- Internal Ombudsman shall be reporting directly to Executive Director of the Bank and shall be the focal point for internal Grievance Redressal System in terms of Damodaran Committee recommendations so that a minimum number of complaints are escalated to RBI Ombudsman and minimize exigencies of Awards against the Bank.
- Internal Ombudsman will help in strengthening customer confidence in the internal Redressal mechanism.
For More Details:
https://www.unionbankofindia.co.in/en/common/recruitment
