Job Description
Intermediate Representative, Fund Administration
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
We're seeking a future team member for the role of
Intermediate Representative, Fund Administration to join our Call Center team.
This role is located in Pune, Maharashtra - HYBRID -(NIGHT SHIFT- ROTATIONAL)
In this role, you'll make an impact in the following ways:
- We are currently looking for Candidates that will work in a fast-paced environment and will handle Inbound calls for our Trade Desk
- Candidate will perform operational tasks, including account maintenances, processing multiple Mutual fund trades, and servicing all types of financial related operational inquiries.
- Knowledge of Placing Trades over the phone and / or providing Technical support through calls will be an added advantage.
- Candidate should be a Graduate or the equivalent combination of education is Mandatory.
- Min of 2 to 3 years of Experience in International Inbound Voice Process is Mandatory.
- Candidate should have Excellent Communication Skills (English - Spoken and Written Skills).
- Candidate should be able to comprehend various accents (US, UK etc).
- Candidate will handle 35 to 40 Calls on a normal day and up to 50 + calls on a day with high volumes.
- Candidate should have worked on KPI / KRA driven environment.
- Should be flexible to extend shifts to clear the calls waiting in queue or when there is Business Requirement.
- Should have great problem-solving skills and should be proactive in finding solutions to challenges faced in day-to-day work in both WFH and WFO Environment.
- Should be comfortable to work in rotational shifts.
- Should be open to Change and comfortable to work in Dynamic environment.
- Should be a Quick learner and should be able to work with minimum governance.
- Should be high on integrity and have positive approach.
- Should be comfortable with hybrid work environment (WFH and WFO both).
At BNY, our culture speaks for itself. Here's a few of our awards:
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN 100% score, 2023-2024
- Most Just Companies, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
