As a Community Manager at HomeLane, you will lead a team of internal designers and the design partner community (working out of your showroom)
- Be in charge of making every designer successful, and ensure every client gets the best experience
- This role thrives on sales & revenue targets - you will lead the teams effort to achieve the sales target
- Design Partner Conversion- You are the co-owner of this metric along with Sales Manager of the showroom.
- You will lead/coach/mentor your unit of DPs
- Enabling this community to perform, grow and flourish directly indicates the effort you have built-in. Any improvements with this team will be attributed to your achievement
- Design Output-
- NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)
- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers
- As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
- You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements/product improvements
- You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
- People / Team Management
- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team
What are we looking for -
- Minimum - 3-year Diploma in Interior Designing / Architecture from a reputed Institution
- Minimum 5 years of experience in the Interior design field
- Exposure to have built teams is an advantage
- People management experience is mandatory - must have led interior designers/architects
- Should be an astute designer
- Good communication and presentation skills are mandatory
