To be successful in this role, you should meet the following requirements:
Strong functional skills associated with SAP Employee Central
Ability to demonstrate excellent Business Analysis skills and experience, including examples of timely and quality delivery within a dynamic, fast-paced, project-based environment.
Experienced with ServiceNow HR Service Management platform (certification a plus) knowledgeable of functionality, configuration, support resources and roadmaps.
Successful track record of delivery in a project-based environment both when working independently and when working collaboratively within a larger development team
Excellent interpersonal and communication (both oral and written) skills
Ability to demonstrate creative and lateral thinking, the ability to question existing practice and inspire others to do the same.
Strong Analytical and Problem-Solving skills
Strong knowledge of HR processes and technology. Keeps up to date with industry and market trends
Ability to demonstrate proactivity as a self-starter who can operate and manage stakeholders without close supervision.
Good Influencing, persuasion and negotiation skills in workshops and presentation formats
Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
Experience of operating within a DevOps environment
Experience of system configuration and software development lifecycle (Agile working is a plus)
Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
Knowledge of HR Service Management, Shared Services and/or Contact Centres would be a plus
