Job Description:
- Manages portfolio volume and profitability for covered industries or products.
Responsibilities
- Drive strategy and advocate for product specific needs, partnering on rate and non-rate action to address indication, gain strategic alignment, and ensure compliance.
- Partner cross functionally to deliver competitive and profitable products, as well as launch new products in support of the Enterprise, the Dealerships and our End Customers.
- Preparing proposals and insurance summaries based on evaluation of client coverage needs.
- Building and maintaining strong relationships with clients and insurance carrier representatives and resolving customer inquiries.
- Developing programs and products, implementing robust pricing, risk validation, enrollment and documentation processes.
Consideration for Top Candidates:
- Previous experience leading a team and actively shaping company culture
- Product management for medium to large business accounts.
- Ability to engage, influence, and leverage resources across the broader organization to drive desired vision and outcomes.
- Advanced research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses.
Skill Descriptors
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Extensive Experience:
- Oversees development activities for multiple products or product lines.
- Develops procedures for product planning, development, and delivery cycles.
- Promotes understanding of multiple product and service groups and their interdependencies.
- Monitors regulatory and environmental issues and considerations.
Risk Management: Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
Level Working Knowledge:
- Produces and interprets common risk assessment and management reports.
- Identifies common technology, security, or financial risks relevant to own function or unit.
- Implements or manages risk management for own area.
- Evaluates risk assessment models and techniques relevant to a specific line of business.
Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarisation and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
Level Extensive Experience:
- Introduces technical terminology to listeners in the context of the product or service.
- Uses effective analogies to help an audience understand a novel feature of a product or service.
- Explains important details as they relate to the basic value of the product or service.
- Approaches communication challenges from various angles to find the one that works.
Customer/Market Focus: Understanding of the importance of remaining aware of shifting market priorities and ability to respond to internal and external customer needs in a manner that consistently adds value.
Level Extensive Experience:
- Implements improvements to methods for maintaining customer responsiveness.
- Recommends new products and services based on changing customer needs and success criteria.
- Responds proactively to market and competitive shifts so as to maintain advantage.
- Delivers superior customer value consistently and within targets.
- Negotiates successful outcomes on behalf of difficult or dissatisfied customers.
Knowledge of Insurance Operations: Knowledge of the full spectrum of activities, practices, tools and considerations for insurance operations; ability to apply knowledge of insurance operations to provide administrative support to the insurance business.
Level Working Knowledge:
- Explains the various roles and functions of insurance business units.
- Assists in a specific stage of the insurance support process using standard guidelines.
- Uses key tools, systems and processes to support business insurance operations.
- Follows laws and regulations to implement basic administrative support for insurance operations.
Addressing Customer Needs: Knowledge of the principles and practices for addressing customer needs; ability to meet customer needs by offering appropriate products in an appropriate manner.
Level Basic Understanding:
- Describes the basic offerings of a product line and their primary features.
- Identifies the flexible product features that may help meet specific customer needs.
- Compiles a list of different product features and how they may or may not be significant to different customers.
