We are hiring for our client - Hiretalents.
Job Duties & Responsibilities
- To interact with hospital insurance patients.
- Create whatsapp groups to provide/share information.
- Collecting necessary documents from Patient /Hospital.
- Coordinate with internal medical and Ops team for initial approval.
- Cross checking the files before sharing with the approval team.
- Educating patients about deduction.
- To create awareness about reimbursement claims. (Pre & Post Hospitalization)
- Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.
- Follow-up and provide Updates to the clients
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.
Qualifications & Skills
- Any Diploma, Graduation / Under Graduation
- Should have good listening & analytical skills
- Excellent interpersonal & communication skills
Experience
- Worked in Hospital or Insurance 6 months to 02 years. (added advantage)
Additional Skills
- Strong verbal skills
- Strong problem-solving skills and enthusiasm for new tasks and challenges
- Relationship building skills.
- Ability to multitask and prioritize, with a strong work ethic and attention to detail
- Ability to operate with a high level of confidentiality and professionalism
Skills: insurance,communication,communication skills,insurance claims,insurance billing,insurance policies,insurance verification,casualty insurance,general insurance,group insurance,health insurance,individual health insurance,life insurance,term life insurance,self-insurance,tpa,help desk support,desk top support
