Essential Duties & Responsibilities:
Professional Services projects are across industry verticals like Publishing, Consumer Products, Healthcare, Technology, and Financial Services. RSuite clients are provided with instructional product videos to help onboard their teams and rapidly achieve their publishing objectives. The key expectations for projects are:
- Understand client problem statements, define learning objectives, and recommend training strategies to achieve learning outcomes.
- Conduct different types of needs assessment (audience/role analysis, task analysis, gap analysis, and content analysis) and identify gaps in performance and determine training needs.
- Document analysis results and recommendations in client-facing strategies, plans, and reports. Plan and create appropriate content outlines, course content, interactive exercises, assessments, and job aids to achieve learning outcomes.
- Implement ID frameworks like the ADDIE process and execute ID pedagogy, ID principles, and ID tools.
- Design and develop instructor-led training (ILT), online training (WBT and VILT), blended training, or micro-learning as determined from the needs assessment and content analysis. Independently develop L1 and L2 training courses.
- Act as a key member of the team, along with Project Managers, Subject Matter Experts, and others in determining the needs of the course, the overall instructional flow of a program, and the appropriate method of delivery. Interact with other project teams to ensure consistency of deliverables.
- Provide status reports and participate actively in client meetings.
- Achieve customer delight through experience, soft skills, and solution definition.
Pre-Sales Support
- Support marketing and sales initiatives and requests to achieve successful learning solutions.
- Assist the sales team to understand potential client requirements and provide effort estimates.
- Exhibit training expertise by creating case-study-quality artifacts.
Capability Building
- Assist the management team in defining the capability requirements to expand the training team.
- Participate in interviews, evaluate assessments, and recommend candidates for the next steps.
- Participate in the Employee Referral program and recommend candidates for selection.
- Leverage your experience to enhance team capabilities by actively participating in quality reviews and recommending improvements for compliance with best practices, guidelines, processes, and standards.
Reporting:
This position reports to the Manager of the Professional Services team.
Work Hours:
This is a full-time, on-site, exempt position with hours of operations from Monday to Friday, between 9:30 a.m. to 6:30 p.m.
Education Requirements
Bachelor's degree
Experience Requirements
- Over 12+ years of relevant experience in Instructional Design and Courseware Development projects
- Experience in solutioning and creating instructional content, storyboards, and engaging training content
- Proficiency in courseware development tools like Articulate Studio, Storyline, Adobe Captivate, and Lectora
- Excellent written and verbal English language skills
- Microsoft Office proficiency is mandatory
- Basic digital image editing proficiency required
- Experience of working with global clients
Preferred Skills & Qualifications:
- Certification or degree in Instructional Systems Design, Education, Training/Curriculum Development, Technical Communication, or a related field (or equivalent experience)
- Comprehension of increasingly complex products, processes, and projects
- Flexibility to adapt to new ideas, changes, and feedback
- Ability to conceptualize content visually by collaborating with graphic designers and technical team members
- Exhibiting an exceptional eye for detail to create the final product within specified timelines.
- Demonstrated experience in committing to and meeting external customer expectations.
- Ability to work in a team-based environment and as an individual contributor or specialist
- Ability to work effectively with subject matter experts to conduct research and resolve issues
Job Benefits
5 days of work week
Medical insurance cover for self, spouse and children.
Life cover for self
49 days paid leave annually
Employee referral bonus
Can avail Flexi-tax benefits from the CTC
Flexible work timings
International work culture is assured
