Overview
Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking an
Inside Sales Support Account Manager to support the very successful growth of our businesses across the India TA Division.
As an Inside Sales Account Manager, this role will focus on sales support and marketing activities implementation. You will be required to team up with cross-functional departments such as Marketing, Service, Sales, etc., to boost Waters business in local territories. Your knowledge in technology and working experience in analytical chemistry labs are strongly expected to make Waters Customer Success. This position would cover the India region.
Responsibilities
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Develops customer accounts by reviewing their purchase history, recommending related and new products, and explaining technical features.
- Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information; preparing quotations and closing orders.
- Meet weekly productivity metrics (phone calls, phone attempts, e-mail etc.)
- Increasing market-share at existing accounts and prospecting new business opportunities.
- Collaborate with Field Sales counterparts to drive business
- Utilizing Waters internal CRM database as a tool for tracking sales activities, open opportunities and campaign follow-up initiatives.
- Handle inquiries from customers via phone and email, providing information about products and services.
- Identify cross-sell and up-sell opportunities with new and existing customers, driving sales.
- Maintain and update customer databases, tracking purchasing history and communication records.
- Create quotations based on customer needs and clearly explain proposal details.
- Gather feedback from customers to inform product and service improvements.
- Investigate market trends and competitor information to improve sales strategies.
- Conduct or support local seminars, marketing events, and solution demonstrations on customer sites.
- Assist in preparing tender documentation.
- Work closely with the sales team to achieve and exceed business goals.
- Collaborate with Marketing, Service, and Sales teams to collect, evaluate, and forecast local business data.
Qualifications
Education:
- Bachelors/ master's degree in business, Marketing, or a related field.
Experience:
- Should have worked as a tele marketer/in inside sales role for at least 3-5 years and should have a good track record as far as achievements of goals are concerned
Skills:
- Action oriented and eager to achieve results
- Sound communication and presentation skills
- Highly organized / well-prepared / time management skills
- Strong interpersonal skills and a good listener
- Matured disposition, positive attitude and strong sense of commitment
- Adaptive to a dynamic and ever-changing environment
- Experience with CRM software and Microsoft Office Suite.
- Experience in handling entire process of GEM ( Govt. Tender portal).
- Good to have strong technical background or knowledge in Thermal and Rheology Instruments like DSC, TGA, SDT,DMA, TMA and Rheometer.
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
