Inside Sales Specialist

Company Description

Transcom is a global provider of digitally enhanced customer experience (CX) services. With more than 33,000 employees in 90 contact centers and work-at-home networks across 28 countries, Transcom works with ambitious brands across various industries. Our services include customer care, sales, content moderation, and back office support. We help our clients drive their brands forward, increase customer satisfaction, and reduce operating costs.

Role Description

We are seeking a dedicated Inside Sales Representative to focus on the US market. This role requires a proactive individual with a strong understanding of the US market dynamics and the ability to effectively communicate with potential customers. The Inside Sales Representative will be responsible for driving sales growth by generating leads, qualifying prospects, and closing deals through phone calls, emails, and online presentations

Responsibilities:

• Prospect and qualify leads within the US market through various channels, including cold calling, email outreach, and social selling.
• Conduct thorough needs assessments to understand customer requirements and effectively present solutions that meet their needs.
• Develop and maintain relationships with key decision-makers and influencers within target accounts
• Knowledge of US business practices, market trends, and customer preferences.

Qualifications

• Inside Sales and Lead Generation skills
• Excellent communication skills
• Customer satisfaction and customer service experience
• Ability to build and maintain relationships with customers
• Strong problem-solving skills
• Goal-oriented and results-driven
• Ability to work well in a team
• Experience in the customer service or sales industry is a plus
• Bachelor's degree in Business, Marketing, or related field