- The objective of the Inside Sales Representative team is to suggest and streamline practices to provide better transparency, governance and support to Zones India leadership.
- Deliver daily operational support to Sales
- Provide business intelligence through reporting and analysis of key metrics
- Drive issue resolution and focus on operational excellence
- Facilitate cross-departmental operational readiness for new customer on-boarding, large customer engagements and new program on-boarding
- Liaison with personnel both within and outside the organization
- Primary point of contact for sales management escalations
What you'll do as the ( Inside Sales Representative )
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Create new customers and vendors in CRM
- Create a customer facing Quote and lesioning with Vendor to get competitive pricing
- Enter standard and repeatable Sales and Purchase orders for IT hardware and software products for Singapore based business
- Update new products and prices, remove products (customer s request or end of life) as part of Catalog Maintenance
- Create, maintain, and update SOPs for activities assigned
- Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
- Act as a liaison between sales and other departments within and outside Zones to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
- Work with appropriate departments to identify, fix and fulfill Sales orders and see it through collections
- Manage account specific mailbox and take appropriate actions
- Ensure all assigned duties are completed timely and according to SLA
- Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
- Publish reports as required to the Sales Team - Requires a lot of manual inputting of data to populate and publish the report
- Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.
What you will bring to the team:
- Graduate - Any Specialization
- IT Experience in IT, especially around Digital Workplace
- Candidate should have worked in similar role
- Candidate must have good working knowledge of Excel [Basic functions including vlookups and Pivot]
- Candidate must have good spoken and written communication skills
- Candidate MUST have IT experience especially around Digital Workplace and should have worked preferably in similar role
- Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred
- Ability to communicate effectively with all levels of business.
- Experience with management of change
- Interpersonal Awareness
- Excellent organizational skills and process expertise
- Ability to work in a fast-paced environment and meet aggressive deadlines
- Demonstrated excellence in customer service and account management
- Ability to develop and implement creative solutions and influence others in their adoption.
- Strong analytical, problem solving, and decision-making skills
- Deep understanding of business models and ability to drive behaviour to support revenue goals
