About Us: SAAOL is India's leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive treatments, reverse heart disease, and help sustain a healthy, stress-free life. Details about SAAOL HeartCare - Delhi can be seen at https://saaol.com/
We are looking for a Business Development Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.
Primary Responsibilities would include -
- Handle customer inquiries and complaints via phone, email, or social media channels
- Provide customers with accurate information about SAAOL's products and services
- Generate leads through various channels, including cold calling, & networking.
- Investigate and resolve customer issues and complaints, escalating to higher-level support as needed.
- Conduct market research to identify market needs, preferences, and emerging trends.
- Resolve Patients/customers concerns and answer customers questions in a professional & positive manner.
- Negotiate business terms with patients using phone, email, and in-person meetings and achieve targets.
- Attend customer queries in a timely and accurate way.
- Maintain accurate and up-to-date customer records in the company's CRM system
- Assist with special projects and initiatives as needed
We are looking for someone who has -
- 0.6 to 2 years of experience with good communication skills are welcome.
- Proven experience in sales and marketing, with a track record of achieving sales targets.
- Good command over MS Word , MS Excel and Office Working Tools.
- Ability to analyse data and draw actionable insights.
- Strong problem-solving and analytical skills
- Good verbal and written communication skills in English & Hindi.
- Should be an extrovert and enjoy connecting with people.
- High level of empathy while dealing with customers
- Ability to remain calm and composed under pressure
We're looking for great talent and will be happy to welcome you. If it interests you, please share your resume via mail at [Confidential Information] or [HIDDEN TEXT]
