Inside Sales Associate

We are an early-stage women's healthcare startup, that is a digitally native clinic for women. We offer accessible, personalized, and confidential healthcare solutions for women's outpatient health concerns across life stages from puberty to menopause.

Location: Bangalore

Work Hours: 9 am to 6 pm or 10 am to 7 pm, based on roster.

Full-time Opportunity: 6 days working

About the Role

We are seeking an entrepreneurial Inside Sales Associate to join our rapidly growing women's health tech startup in Bangalore. The Inside Sales Associate will play a crucial role in understanding customer journeys, converting leads to customers, and appropriately up-selling/cross-selling our services across different channels.

Responsibilities:

Direct Customer Engagement:

Call customers/leads to understand conversion likelihood and reasons for not converting.

Interact with customers via WhatsApp through the CRM platform.

Customer Relationship Building:

Engage with leads through phone calls, emails, and other communication channels to understand their requirements.

Provide information about the company's products or services, addressing customer inquiries and concerns.

Product Knowledge:

Develop a deep understanding of the products or services offered by the company.

Effectively communicate the value proposition of the products to potential customers.

Sales Pitch Customization:

Customize sales presentations to address the unique needs of each customer.

Closing Deals:

Use persuasive and negotiation skills to close sales deals.

Overcome objections and address concerns to secure customer commitment.

CRM Management:

Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system.

Track leads, opportunities, and sales activities to measure performance.

Achieving Targets:

Work towards achieving or exceeding sales targets and quotas.

Regularly report progress to sales leadership.

Collaboration:

Collaborate with other teams, such as the care team and clinic team, to ensure a seamless customer experience.

Continuous Learning and Adaptability:

Stay informed about industry trends, competitor products, and sales techniques.

Continuously improve product knowledge and sales skills.

Adapt to fast changes in products, processes, or sales conditions.

Feedback and Improvement:

Seek feedback from customers and sales leaders to identify areas for improvement.

Actively participate in training programs to enhance skills.

Documentation:

Prepare and maintain documentation related to sales activities, contracts, and customer interactions.

If you are passionate about women's health, enjoy tailoring healthcare solutions to their needs, and thrive in a dynamic, tightly-knit organization, don't hesitate to apply!

Email your profile to [Confidential Information]

Note: Women and individuals with prior experience working in healthcare for inside sales are preferred. Fluency in more than one language is also a plus.