Job Description
We are an early-stage women's healthcare startup, that is a digitally native clinic for women. We offer accessible, personalized, and confidential healthcare solutions for women's outpatient health concerns across life stages from puberty to menopause.
Location: Bangalore
Work Hours: 9 am to 6 pm or 10 am to 7 pm, based on roster.
Full-time Opportunity: 6 days working
About The Role
We are seeking an entrepreneurial Inside Sales Associate to join our rapidly growing women's health tech startup in Bangalore. The Inside Sales Associate will play a crucial role in understanding customer journeys, converting leads to customers, and appropriately up-selling/cross-selling our services across different channels.
Responsibilities
Direct Customer Engagement:
Call customers/leads to understand conversion likelihood and reasons for not converting.
Interact with customers via WhatsApp through the CRM platform.
Customer Relationship Building
Engage with leads through phone calls, emails, and other communication channels to understand their requirements.
Provide information about the company's products or services, addressing customer inquiries and concerns.
Product Knowledge
Develop a deep understanding of the products or services offered by the company.
Effectively communicate the value proposition of the products to potential customers.
Sales Pitch Customization
Customize sales presentations to address the unique needs of each customer.
Closing Deals
Use persuasive and negotiation skills to close sales deals.
Overcome objections and address concerns to secure customer commitment.
CRM Management
Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system.
Track leads, opportunities, and sales activities to measure performance.
Achieving Targets
Work towards achieving or exceeding sales targets and quotas.
Regularly report progress to sales leadership.
Collaboration
Collaborate with other teams, such as the care team and clinic team, to ensure a seamless customer experience.
Continuous Learning And Adaptability
Stay informed about industry trends, competitor products, and sales techniques.
Continuously improve product knowledge and sales skills.
Adapt to fast changes in products, processes, or sales conditions.
Feedback And Improvement
Seek feedback from customers and sales leaders to identify areas for improvement.
Actively participate in training programs to enhance skills.
Documentation
Prepare and maintain documentation related to sales activities, contracts, and customer interactions.
If you are passionate about women's health, enjoy tailoring healthcare solutions to their needs, and thrive in a dynamic, tightly-knit organization, don't hesitate to apply!
Email your profile to [Confidential Information]
Note: Women and individuals with prior experience working in healthcare for inside sales are preferred. Fluency in more than one language is also a plus.
