Overview
WELCOME TO SITA'S AIRCRAFT BUSINESS UNIT
SITA's Aircraft Business Unit Makes Flight Operations, Air Traffic Management And Aircraft Maintenance More Sustainable And Efficient By Enabling Collaboration Between People And Organizations In The Air Transport Industry Through
- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel The journey starts here, with you at SITA.
About The Role & Team
The Network Administrator is the subject matter expert responsible for operating and implementing solutions and platforms for next-generation networks, including Data Center/Cloud Networks and Corporate Networks and Security. This role brings a strong perspective that inspires change, motivating colleagues to develop straightforward solutions to complex challenges, and drives operations toward automation and self-service tools.
Key responsibilities include establishing technical relationships and collaborating with all business disciplines, outsourcing vendors, and external suppliers to define and implement the Network roadmap. The Network Administrator will also lead the definition and support of service delivery and operational standards for our Next Generation Operations, partnering with global technology teams to meet service level requirements and resolve service delivery issues.
The role involves developing and executing initiatives to simplify, standardize, optimize, and automate network designs, tooling, and operations. This will reduce implementation cycle times, eliminate service downtime, optimize performance, and ensure compliance with security and governance requirements.
You will support the uptime and availability of critical customer-facing services across multiple regions. Additionally, you will work to create more consistent, automated environments, proactively testing and tuning all aspects of the infrastructure, monitoring, and responding to system alerts, while continually optimizing performance, security, and reliability.
You will improve monitoring systems and tools, defining new KPIs for proactive monitoring to detect performance issues, bottlenecks, and potential failures before they impact end users and the business. Participation in a 24x7 on-call rotation will be required for escalations and troubleshooting.
What You'll Do
- Develop complex global infrastructure monitoring, management, and automation solutions for the global network.
- Lead the design, writing, and building of tools to enhance the reliability, availability, and scalability of Data Center/Cloud Networks and Corporate Networks.
- Serve as the technical lead in designing new monitoring tools and smart alerts to identify failures or issues before they reach customers.
- Enhance service reliability through root cause analysis, blameless postmortems, and code implementation to prevent recurrence of issues.
- Manage daily operations and ticketing to fulfill business and user service requests and incidents, ensuring compliance with Incident, Problem, Change, and Knowledge Management.
- Provide operational and emergency support while implementing automation to reduce manual intervention.
- Document processes and provide knowledge transfer and training to enhance the team's network infrastructure expertise.
Qualifications
ABOUT YOUR SKILLS
- A minimum of 7 years of hands-on experience with complex networking technologies, including firewalls, VPN, routing, switching, load balancers, monitoring, and security best practices (CISCO, FortiGate, and Azure networking).
- Proven experience in inspiring, coordinating, and coaching Technical Operations staff, including system and network administrators and team members from Database, Platform, and Infrastructure.
- Ability to foster a strong operations culture focused on customer service, high-quality technology implementations, self-motivated innovation, and effective problem-solving.
- Familiarity with monitoring tools and services (e.g., Solarwinds, Nagios, Azure Monitoring) and linking detected events and alarms.
- A systematic approach to problem-solving combined with strong analytical skills.
- Excellent communication skills, ownership, and drive.
- Proficiency in debugging and optimizing code, as well as automating routine tasks.
- A demonstrated understanding of ITIL methodologies, with ITIL v3 or v4 certification preferred.
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big
Are you ready to love your job The adventure begins right here, with you, at SITA.
What We Offer
SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. 
