Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Minimum Qualifications
- The Infrastructure Engineer will be responsible for providing 24*7 operational support to Data Center, Campus, WAN, and Internet infrastructure of American Express global Network.
- Candidate will play an integral role in building and enhancing the network infrastructure required to support the platform(s) or set of applications in terms of robustness, scalability, availability, and efficiency.
- Candidate will work as subject matter expert for the Global Network Infrastructure at American Express.
- Engineer should have strong troubleshooting skills to resolve high-severity, business-impacting outages, and incidents.
- Engineer will work with the Directors and Architects to identify technical solutions and business process improvements in support of the business and IT strategic direction.
- Candidate will manage third party work in terms of quality and adherence to standards.
- Engineer should have expert level knowledge in networking concepts.
- Expert level knowledge in switching technologies like Spanning tree, Port Channels, VPCs, Ethernet.
- Expert level knowledge in packet capture analysis.
- Expert level Knowledge in Load Balancers and Global Traffic Managers.
- Hands on experience in networking platforms like Cisco IOS, IOS-XE, ASR, Nexus OS, Catalyst Switches, Arista EOS, Cumulus, Viptela vEdge/vManage, Aruba Wireless, Palo Alto Firewalls, Cisco ASA VPNs.
- Experience in VMware ESXi and Linux systems administration will be advantageous.
Preferred Qualifications
- 7+ years of experience in a global Data Centre environment in the IT industry.
- Bachelor s degree in computer science or equivalent.
- Experience in support, design, and implementation of Data Centre Network Infrastructure.
- Experience in Software-Defined Networking, Data Center Fabrics, Cisco ACI, NSX-T, MP-BGP eVPN and VXLAN, SD-WAN, GWAN MPLS-VPNs, Data Center Interconnects, Internet Edge POPs, Campus Networks, and Wireless Networks.
- Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML.
- Hands on experience in problem solving, root cause analysis, reporting and presentation to senior leaders and key partners.
- Ability to lead, influence and drive innovated solutions that are advantageous to American Express.
- Ability to communicate verbally and in written and various media with many different consumers and partners.
- Strong communication and decision-making skills.
