Infrastructure Disaster Recovery Service Delivery Manager (BU SDM)

Job Mode: Hybrid

Key Responsibilities:

• Serve as Infrastructure spokesperson during Disaster Recovery events, facilitating communication across Northern Trust groups.
• Understand and assess connections between applications and underlying infrastructure mechanisms for cloning solutions and validating recovery scenarios.
• Represent Infrastructure towers in DR meetings, providing updates on capabilities and issues.
• Coordinate high availability and failover resiliency mechanisms across application and infrastructure stacks.
• Manage DR Plans and DR testing, ensuring timely updates and successful execution of tests.
• Serve as POC for DR testing and incident management across Infrastructure teams.
• Integrate DR automation solutions, reducing overall recovery time for Infrastructure services.
• Lead and support innovation and technology experiments across private, public, and hybrid cloud environments.
• Analyze and communicate technical and operational data during DR events for risk management and process improvements.
• Ensure quality and accuracy of Disaster Recovery documentation (plans, training, procedural artifacts).
• Coordinate and guide comprehensive testing strategies, leveraging data analytics and automation.
• Remediate infrastructure gaps identified by audits or internal DR assessments.
• Share insights and learnings from Infrastructure meetings with management.

Key Skills:

• Disaster Recovery (DR) Planning and Business Continuity Planning (BCP)
• DR Testing (including failover and recovery validation)
• Infrastructure Architecture and Application Development Architectures
• Technical Problem Solving and System Analysis
• Automation experience (including DR automation)
• High Availability & Failover Mechanisms
• Cloud Technologies (private, public, hybrid)
• Security Concepts (Replication, Backups, Access Management, Network Segmentation)
• Stakeholder Management and Cross-functional Collaboration
• Regulatory and Compliance Frameworks (for disaster recovery)
• Agile Development environment experience
• Project Management and Communication skills
• Data Analytics for risk management and process improvement
• Experience with VMware vRO, ServiceNow, and Fusion (a plus)

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, or related discipline.
• 7+ years of experience as an Infrastructure Engineer at an enterprise scale.
• 5+ years of Disaster Recovery experience, including testing and planning.
• 5+ years of project management and technical leadership experience.
• Practical experience in both technology infrastructure and application development architectures.
• Experience in Agile environments and the integration of DR automation solutions.
• Familiarity with financial or regulatory domains is a plus.
• Knowledge of VMware vRO, ServiceNow, and Fusion is advantageous.