About CloudSense
Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents.
Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales processes, increasing productivity and enhancing profitability.
To learn more, visit CloudSense.com.
About the Team
Our operations team is a highly skilled and diverse group of professionals located in Croatia and India. Comprising six members, we work collaboratively to ensure the smooth operation and continuous improvement of our Cloudsense products, services hosted in Cloud infrastructure. We embrace diversity and foster a culture of inclusivity, where every team member's unique perspectives and contributions are valued.
Competencies: Knowledge, Skills, and Abilities
This role will suit a highly motivated individual who is comfortable working in teams that may be spread across a number of different locations.
Specifically, you will:
Should have experience in troubleshooting application and infrastructure issues
Should be able to provide Tier 2 application / infrastructure support to Tier1 Customer services platform team
Should have basic experience and exposure to databases, Redis , MQ / RabbitMQ / Messaging systems, http based applications
Champion Service and Support in projects and developing a strong understanding of projects impacting service delivery and ensuring service impact is minimised and agreed
Investigate and troubleshoot service affecting incidents, engaging colleagues from the various engineering teams
Should have decent support experience in working one of the Cloud infrastructure providers like AWS or GCP or Azure.
Should have experience in supporting applications deployed in web servers or application servers.
Should have experience in writing SQL queries.
Should have experience in setting up monitoring dashboards and alerts in various monitoring tools
Ensure all change and release management processes are adhered to
Ensure customers receive notification of forthcoming changes and planned downtime
Enable the 24/7 support team during the onboarding of new applications and features, monitoring requirements etc.
Monitor and report on SLA compliance and other performance metrics
Create and maintain release management process documentation
Applicants should be aware that some occasional travel may be required to regional offices principally in the UK and Croatia. This will be infrequent and for short periods.
Required skills:
2-4 years of experience working in a technical operations, Cloud support projects
Should have excellent troubleshooting skills both at application and infrastructure level.
Should have decent support experience in any one of the Cloud service providers namely AWS or Azure or GCP.
Experience in any of the monitoring tools like Splunk, AWS Cloudwatch, Datadog, etc.
Should be able to isolate issues between application, infrastructure and troubleshoot accordingly.
Should have basic experience in shell scripting and Linux
Ability to simplify and articulate complex technical problems for colleagues and customers
Excellent organisational skills as well as the ability to manage and prioritise tasks and time efficiently
Proven ability to recognise and articulate potential impediments to success, i.e. issues & risks
Desired skills:
Cloud practitioner certification in any one of the Cloud service provider.
ITIL qualifications
Experience / knowledge of ITIL disciplines
Experience working with Salesforce and CloudSense products
Experience in Salesforce domain
Life @ CloudSense
Be part of a business that's going places. Can you solve complex problems Find new and better ways of doing things Work well in a team Then it sounds like you will fit in at CloudSense.
Our Vision
To be the leading Commerce and Subscriber Management platform making successful companies more convenient.
Our Mission
To empower our customers to innovate by making it easier to launch, sell and fulfill
Our Culture
Challenge established ideas and support our customers and each other
Our Values
Our values guide the way we work with our customers and colleagues across the globe.
Some of the benefits you will love:
Fully paid health insurance
24 paid leave days and birthday leave
Additional tenure based leave days
Wellbeing and fitness
Tailored learning and development
Social events
Flexible working and summer working hours
WFH benefits
