Greeting from Infosys BPM Ltd.,
We are hiring candidates for Inbound Sales - Customer Support (Australian Shift) in Bengaluru Location.
Please find below Job Description for your reference:
Job Location: Bengaluru
Skill - Inbound Sales - Customer Support
Experience - 1 - 4 Years
Mandatory Requirements:
- Must have experience in Inbound Sales Customer Support
- Must have experience in Blended process (Voice, Chat and Email)
- Must be able to work in Australian shift (2:30 AM 11:30 AM)
- Must be able to Work from Office
- Must be able to work from Bangalore location. Candidates from outstation must relocate to Bangalore.
- Must be able to join within 15 days
If interested, please click on the below link and register for this Job.
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-HRODIRECT-209001
Responsibilities:
- Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping.
- Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction.
- Maintain customer interaction records and update information in the system / tool as required.
- Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources.
- Selling, cross-selling, and upselling products to drive additional revenue.
- Ensuring all agreed KPIs are delivered as per target and on-time.
- Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge.
- Attempt and pass the assigned periodic knowledge assessments.
- Provide inputs towards miss / change in SOPs and knowledge articles identified during their interaction.
- Handle customer escalated calls.
- Involved in adhoc client / process related activities, if needed.
Skills and Qualifications:
- Graduations and post-graduation
- Minimum 1 to 2 years of experience in BPO(M) - Customer Service domain for Retail fashion / e commerce domain is a must.
- BPO experience with selling experience is a must. (International experience will be preferred).
- Having an experience supporting Australian region customers is preferred.
- Excellent Written Communication and Language Skills.
- Ability to understand effectively and build rapport and display Empathy.
- Strong persuasion and negotiation skills.
- Consistently display strong knowledge of customer service domain and drive customer centricity.
- Willingness to work in shifts at short notice.
- Ability to maintain accurate records and manage multiple tasks simultaneously.
- Creative thinking and problem-solving skills.
If interested, please share your resume with below details to [Confidential Information] OR [HIDDEN TEXT] OR [HIDDEN TEXT]
Name:
Email & Mobile Number:
Graduation:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Flexible with Night Shift:
Thanks & Regards,
Infosys BPM
Talent Acquisition | INFY HR
