About Halma:
Halma is a global group of life-saving technologies companies, driven by a clear purpose. We are an FTSE 100 company with headquarters in the UK and operations in 23 countries, including regional hubs in India, China, Brazil, and the US.
Our diverse group of nearly 50 global companies specialize in market leading technologies that push the boundaries of science and technology.
For the last 42 years, the combination of our purpose, strategy, people, DNA and sustainable business model has resulted in record long-term growth in revenues and profits and an increase in dividend by 5% every year an achievement unrivalled by any company listed on the London Stock Exchange.
Halma India:
Halma India is a subsidiary of Halma International which operates as a hub for incubating local units of international group companies. The hub provides resources for market development, technical services, software development and engineering design. It also provides guidance on India market information, business strategy start-up and statutory facilitation, payroll administration, recruitment, marketing and PR, training and development.
Halma India hub also acts as a principal distributor to stock and trade the products of International Group Companies in India. In future, the hub will also support assembly and manufacturing services. In the long run, as all companies start their own local units, Halma India will continue to guide and govern the group in India.
Why join us
We offer a safe and respectful workplace, where everyone can be who they REALLY are, feel free to bring their whole selves to work and use their unique talents, knowledge, expertise, experiences, and backgrounds to create meaningful outcomes.
We nurture entrepreneurial spirits and empower them to think beyond the possibilities, to discover, shape and build their own unique stories. We promote and support non-linear career growth for the right talent.
We are simple, humble, and approachable, and we believe in leadership at all levels to bring our purpose to life. Everyone at Halma India makes an impact, and so do you when you join us!
Position Objective:
Halma India with several diverse group companies operating independently has grown into a multi-location hub office entity with major engineering operations in Bangalore. This position should be able to adequately support, manage and execute effectively both the IT infrastructure and all its inter-connected devices/systems to support the growing needs of Halma India's operation.
The person will be responsible to Asset Management, Monitor systems and network on daily basis. Should maintain and update all hardware and software asset information and proactively respond and resolve helpdesk tickets raised by employees in a timely manner. Coordinate with IT specialists within the group and escalate wherever required to resolve issues. Provide reports and updates on ticketing platform on weekly basis.
Responsibilities:
- Perform system & network monitoring and checks daily.
- Manage IT assets and control and protects the organization's IT assets throughout the asset life cycle, from acquisition through final disposition.
- Maintain & update all hardware & software asset information on regular basis (Monthly, Quarterly, Half-yearly and yearly).
- Involve in IT asset management audit, policies, procedures, and processes. And Coordinate with team in utilizing the asset management tools to analyze, review and track asset data. Develop asset control processes to monitor accountability identification, maintenance, location, and contracts.
- Involve in Software's management.
- Responsible to provide IT trainings on regular basis to employees and communicating with stakeholders to identify training needs and mapping out development plans for teams and individuals.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, servers and network devices.
- Co-ordination with vendors while troubleshooting hardware & software related issues.
- Flexibility with working during evenings and weekends in case of maintenance activities.
- Responsible for efficient ticketing system to monitor incoming service desk tickets, track incidents and troubleshoot the issues.
- Consistently meet call handling goals by closing an average 15 to 20 calls per day with an 100% first call resolution ratio.
- Provide users with information on available upgrades and troubleshoot computer related problems for internal and external clients.
- Responsible for handling IT activities related to system support using ticketing tool.
- Responsible for installation, maintenance and administration of Microsoft products like Windows family operating systems.
Critical Success factors:
- Executional Rigor for projects as well as day-to-day trouble shooting.
- Understands varying needs across diverse stakeholders.
- Communication ease and capability to engage with Management, Employees (Training's), and global IT teams, commercially savvy when recommending solutions.
- Understand the processes of IT Audit and compliance.
Academic qualification:
- Degree or 3 years Diploma in Computers or related field.
Experience:
- Minimum 5 to 6 years of relevant experience
- IT Audit experience and process implementation.
- Experience in Asset Management including reports.
- Certification on windows servers or virtualization platform is added advantage.
- A person who has hands on experience in Installation and Configuration of Microsoft office products. Strong experience and understanding of anti-virus and other security products and troubleshooting hardware issues related to Dell, HP, Surface Pro and MAC.
- Good understanding of cloud deployments (Azure) and solutions to support the business.
Key Attributes
- Good understanding of networking concepts.
- Knowledge of Active Directory, DNS, DHCP and Group Policy.
- Knowledge of Windows client & servers operating systems Win 8, 10 & Server 2008, 2012 & 2016
- IT Audit, Processes and Procedures with Documentations.
- Hands on experience with installation & configuration of Microsoft office products.
- Knowledge of Cloud platforms (Azure).
- Experience with Microsoft Office 365.
- Basic knowledge on virtualization platforms like VMware, Microsoft Hyper-V technologies.
- Good knowledge of troubleshooting hardware issues related to Dell, HP, Surface Pro & MAC
- Hands on experience & understanding of antivirus & other security products.
- Basic understanding of backup & recovery products.
- Working knowledge on printer and scanner related issues
- Ability to understand an issue & escalate to 2nd/3rd level in a timely manner.
- Vendor Management support.
- Azure 104 Certified
