Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide.
Learn more at www.dar.com.
Responsibilities/ Skillsets:
- Installation, Configuration, Upgrade and Patching of Windows OS and 3rd party software. Experience of Software Deployment tools: WSUS/ SCCM/ or similar and Desktop Imaging tool
- Troubleshooting Printer, Scanner, Plotter, Audio-Video conference related issues.
- Prioritize, troubleshoot and resolve IT incidents (with-in SLA) reported by the users via IT ServiceDesk ticketing tool, telephone, chat, email.
- Awareness of IT Service Management Ticking Tool and Global Shared Service concept.
- Experience in Network Cabling, VLAN, Wireless, IP Telephony, VPN and troubleshoot related issues.
- Experience in maintaining IT Asset (allocation, tracking, AMCs and Preventive Maintenance, disposal)
- Basic Awareness of Active Directory, Domain-Workgroup concepts, DNS-DHCP, Email and its Archiving concepts
- Basic Document Writing skills for preparing SOPs
- Vendor Escalation and Tracking of Support Ticket logged with them
- Excellent communication fluency in English, Hindi and Marathi
- Excellent in Problem Solving skill
- Ability to work as individual team player and to support big task as teamwork.
Preferred Qualifications:
- Bachelor's degree in computer science/information technology or Diploma, or a related field.
- 3 to 5 Years of Experience in IT ServiceDesk support.
NOTE:
* While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.
