Information Technology Executive

Job Summary:

The Technical Support Specialist will oversee Technical Support Representatives and provide higher-level technical support in circumstances that are beyond the expertise of the Technical Support Representatives.

Duties/Responsibilities:

Coordinates and assigns work projects such as converting new computer hardware or software.

Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.

Provides technical support identifying, investigating, and resolving users problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Collaborates with other employees to research and resolve problems.

Collaborates with programmers to explain errors and/or recommend modifications to computer programs.

Arranges service by software or hardware vendors to repair or replace defective products.

Develops and communicates department projects and goals.

Maintains knowledge of technology innovations and trends.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Strong analytical and problem-solving skills.

Superior understanding of computer hardware and software systems.

Excellent time management skills.

Ability to prioritize tasks and to delegate them when appropriate.

Proficient with Microsoft Office Suite or related software.

Ability to explain technical issues to technical and nontechnical employees and customers.

Proficient with or the ability to quickly learn an array of computer hardware and software