Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products.
Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal Achievement.
Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printers, Windows & LAN, and Wi-Fi networks.
Generating the tickets and aligning the Engineer of the Concerned Team to solve the issue encountered.
providing resolution, of tickets if necessary, and closing requests per the established SLA.
Ensuring the proper resolution/execution of Incident, Change & Problem requests as per business requirements.
Preparing various reports & submitting them to the respective lead and Manager by end of the day.
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to by end-users.
Basic Knowledge of Asset Inventory.
Good Knowledge of endpoints compliance Patches,) (AV, Encryption, Windows
Good Knowledge of excel & PowerPoint presentations.
