About Yuma
We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable and carbon free. Backed by mobility technology company Magna and India's largest shared electric micro-mobility player, Yuma, we offer the largest.
Battery-as-a-Service (BaaS) platform in India for two-wheelers that are helping redefine urban mobility with reliable, convenient, and efficient access to energy.
Job Introduction
The IT UEx Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT Support Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.
Major Responsibilities
- End User Support, ensure that local IT infrastructure is operational and performing well.
- Maintain Audio/Video infrastructure and support, training to the end users.
- Stay updated on new developments and analyze reviews of, computing technologies.
- Maintain quality service by enforcing organization standards.
- Installation, Move, Add, Change (IMAC).
- Identify and resolve hardware and/or software issues in a timely manner.
- Ensure ITGC Compliance as per Magna Standards.
Knowledge and Education
- Well-versed with Windows and Mac Operating Systems.
- Well-versed with PowerShell scripts.
- Bachelor degree in Computer Science, Computer Applications, or Management Information Systems or equivalent from AICTE recognized University.
- ITIL v3/v4 certification is MUST.
- Microsoft Certification is desirable.
Work Experience
5 - 7 years of work-related experience
Skills and Competencies
- Strong customer service orientation.
- Proven experience in IT Operations processes and ITIL.
- Proven experience in end-user support.
- Proven experience with Office365 tech support.
- Experience with setup, troubleshooting, and deployment of Windows / Mac devices.
- Experience with setup, troubleshooting, and deployment of engineering software.
- Extensive knowledge of Active Directory, Group Policy, and Organizational Units.
- Practical knowledge of spreadsheets, graphs, flow charts & presentations.
- Extensive experience with core software applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.
- Excellent analytical, problem-solving, and mathematical skills.
- Excellent written and oral communication skills.
- Excellent understanding of the organization's goals and objectives.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas to technical and non-technical audiences.
- Highly self-motivated and directed.
- Experience working in a team-oriented, collaborative environment.
Work Environment
- Occasional evening and weekend work to meet deadlines.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Regular overnight travel 0-10% of the time.
