Information Technology Administrator

Job Type: Full Time

Role: Experienced

CTC: 5 to 20 Lacs

Experience: 2 to 10 Years

Locality: Hyderabad

Eligibility: Graduate

Note: This is a requirement for one of the Workassist Hiring Partners.

Primary Responsibility:

As a Jira Administrator, you will play a key role in ensuring the smooth operation, customization, and optimization of the Jira platform to meet the evolving needs of the organization. This position involves managing and configuring Jira projects, workflows, custom fields, issue types, and permissions while ensuring adherence to organizational processes.

We are seeking a skilled and proactive Jira Administrator with 2 to 10 years of experience to manage, maintain, and enhance our Atlassian Jira platform. The ideal candidate will be responsible for ensuring the smooth operation of Jira, customizing workflows, integrating with other tools, and supporting users in leveraging Jira for their project and task management needs.

Key Responsibilities:

Jira Administration:

• Configure and maintain Jira projects, workflows, custom fields, issue types, permissions, and notification schemes.
• Manage Jira software, Jira Service Management, and other Atlassian tools as required.
• Handle user management, including account provisioning, permissions, and group settings.

Customization & Integration:

• Develop custom workflows, screens, and dashboards tailored to business requirements.
• Integrate Jira with third-party tools, plugins, and other Atlassian products (e.g., Confluence, Bitbucket).
• Work with REST APIs to automate processes and data exchanges with other systems.

Support & Troubleshooting:

• Provide user support and training for Jira and related tools.
• Troubleshoot and resolve issues related to performance, configurations, and usability.
• Perform regular updates, backups, and maintenance of Jira instances.

Process Optimization:

• Collaborate with teams to identify and implement Jira-based solutions for process improvement.
• Create and maintain documentation on Jira configurations, best practices, and workflows.

Reporting & Analytics:

• Generate and automate reports to provide actionable insights for stakeholders.
• Develop and manage dashboards to track KPIs, project progress, and team performance.

Required Skills and Qualifications:

Experience:

• 2 to 10 years of hands-on experience in Jira administration.
• Exposure to both Jira Cloud and Jira Server/Data Center environments is a plus.

Technical Skills:

• Strong understanding of Jira workflows, schemes, and configurations.
• Proficiency in using and integrating Atlassian tools like Confluence, Bitbucket, and Bamboo.
• Familiarity with scripting languages like Groovy, Python, or JavaScript for automation.
• Experience with Jira Query Language (JQL) for advanced searching and reporting.
• Knowledge of REST APIs for Jira integrations.

Tools & Technologies:

• Experience with common Jira plugins and add-ons (e.g., ScriptRunner, Automation for Jira, Tempo Timesheets).
• Familiarity with CI/CD tools and Agile frameworks (Scrum, Kanban).
• Basic knowledge of database systems (e.g., MySQL, PostgreSQL) is desirable.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to manage time effectively and work across teams.

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles to employers across different industries and experience levels. Our e-recruitment technology allows us to quickly adapt to the new normal and assist job seekers in finding the best opportunities and employers in finding the best talent worldwide. We work with many recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal to help them recruit great emerging talents.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!