Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Description
Do you have a passion for On-site Diagnostic Support and utilize your skills hands on, and want to be an important player supporting our Business Partners to be number one in uptime and support our customers success
Would you enjoy visiting the equipment's powered by Volvo Penta Diesel engines in the underground mines or in a remote village with a borewell compressors to help the customer get back in business representing Volvo Penta India Headquarter as a Product Specialist
Then we might just have the perfect role for you!
Volvo Penta knows the importance of building a life cycle relation with our customers, as we believe this is the key to success. One important part of this relation is to focus on technical support to the business Partners and Customers.
As a Product Support engineer, you will join the Service Market team but also work side by side with headquarter technical support team in Sweden. You will support our business partners and customers with technical cases as and when needed you could fly out and support on site as flying doctor.
You will be responsible for your own market but at the same time belong to a team that jointly owns the entire Service Market operations like Parts Sales, Key account support, Product support and Dealer Development for Industrial and Marine Products in India.
Main Activities And Responsibilities
- Support our Industrial Products as a flying doctor going on-site when needed
- Ensure on site diagnostic support for all critical failures, should be Hands on experience
- Assist in the remote fault diagnosis comply with warranty procedures
- Work closely with our Industrial Channel partners and Customers to resolve technical issues
- Responsible for uptime of the machine and Right fist time fix
- Present the features and benefits of Volvo Penta products & services
- Responsible for Conducting Operational & maintenance training to Operators
- Work closely with Sweden team for corrective action and solution for critical product failures
- Ensure Co-ordination between OEM, Dealer & customer with proper Communication
Required Knowledge, Experience
- Relevant technical education and technical background especially in electronic engines.
- 5- 10 years of relevant field work experience, e.g., engineering heavy duty machinery or driveline components Knowledge of other Diesel Engine brand products are a merit
- Workshop experience or knowledge is appreciated
- Excellent communication and presentation/online facilitation skills
- Experienced in and interested in coaching and training
- Fluent in English and Hindi, both written and spoken any other language skills is added advantage
- Thorough knowledge of MS Office programs
- Strong supporter in Digitalization
- Willingness to travel extensively across India and other countries
Personal Qualities
- A passion for problem solving and finding technical solutions
- Strong Hands-on experience
- Team oriented and with the ability to work alone
- Ability to manage peaks in workload
- Curiosity of new places and customers
- Strong in communication
- Flexibility and adaptability
But most of all, you need to have the passion and interest within the area of Trouble shooting and Diagnostic skills combined with dealing with business partner technicians, and the eager to learn more within this field as we believe that your attitude is the most important and Valuable asset to us.
If you are action oriented, flexible and love challenges, then please send your application because we are hoping to hear from you!
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join
Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.
