Responsibilities
- Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team
- Support the execution of optimization and operationalization activities
- Deploys the CSS culture and process rigor including focus on controls, standards, SOPs, RCMs, and quality
- Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness
- Collaborates with Global Ops to leverage operation s best practices for the newly integrated processes
- Works with the regional CRMs on customer engagement area
- Develops core metrics for Legacy Services, including:
- Audit Ratings / Improved controls
- Process Improvements / effectiveness
- Transactions per FTE / incremental absorption
Required Education and Experience:
- Bachelor s degree required
- CA or any other equivalent degree
- knowledge of finance / accounting processes
Required Skills
- Ability to grow a team and develop individuals
- Problem solving, analytical skills
- Initiative and effectively manages self and team through a fast-paced environment
- Ability to prioritize work to meet deliverables/timelines in an effective manner
- Motivation skill makes each individual feel his/her work is important
Desired Skills
Strong organization skills, process rigor, attention to detail, responsive
Understanding of Shared Services operations
Process improvement experience / Green Belt certificate
Soft Skills
- Is dedicated to meeting the expectations and requirements of internal and external customers.
- Establishes and maintains effective relationships with customers.
- Able to develop effective presentations and deliver material.
- Peer Relationships/Collaboration
- Is seen as a team player and is cooperative
- Easily gains trust and support of peers.
