IND Client Service Coordinator II

Job Title- IND Client Service Manager

Solution Line- Health Solutions

Position type- Full Time

Work Location- Gurgaon

Working style- Hybrid

Cab Facility- Yes

Shift Time - 12PM to 9PM

People Manager role: No

Required education and certifications critical for the role-

Degree level or equivalent

Required years of experience -

Minimum 8 years experience in the UK Benefits Administration environment, including proven experience of managing client relationships.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

GENERAL DESCRIPTION OF ROLE:

The Client Service Manager (CSM) acts as the prime point of contact in managing the client(s). The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue and relationship.

JOB RESPONSIBILITIES:

The CSM is responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limit to the below:

• Hold regular and appropriate meetings with the team to provide client updates, discuss service and build a strong working relationship with all parties
• Motivate and encourage the client team to understand and meet the client's requirements and keep them updated on client developments and to foster a culture of shared responsibility and ownership.
• Provide support, coaching and feedback to your teams.
• Share your knowledge and experience with other consultants in your office, and actively learn from their experiences.
• Contribute to various management initiatives and activities

SKILLS/COMPETENCIES REQUIRED:

• Building your integrity and credibility with clients and colleagues.
• Strong communication skills, helping you to explain complex issues to clients and colleagues. Confident in expressing your viewpoint, both with colleagues and clients.
• Constructive questioning and active listening skills to build a clear and deep understanding of the client's circumstances.
• An ability to positively influence the behavior and decisions of others: both clients and colleagues.
• An ability to manage multiple relationships and projects concurrently.
• Coaching/mentoring
• Risk and Escalation Management
• Ensure Capacity and Workload management
• Effective Stakeholder Management

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

COMMITMENT TO SUSTAINABILITY

Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.

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