Incident Management & Change Management_IT Technology Services Associate_Hyderabad

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your Team

Entity : Callidus Cloud

The Network Operations Center (NOC) Engineer is responsible for monitoring and maintaining the operational integrity of an organization's network and IT infrastructure. This role includes real-time troubleshooting, identifying network issues, and ensuring all systems are performing optimally. The NOC team is the first line of defense for identifying and resolving network and IT problems, preventing service disruptions, and maintaining network uptime.

What you'll do:

1. Network Monitoring:

• Continuously monitor networks, servers, and communication systems using specialized tools.
• Track network performance metrics (e.g., bandwidth usage, uptime, response time).

2. Issue Detection & Resolution:

• Detect and diagnose network issues, system outages, and performance bottlenecks.
• Escalate and resolve network failures, hardware malfunctions, or connectivity issues promptly.
• Provide real-time troubleshooting and incident management.

3. Incident Response & Reporting:

• Respond to incidents, alerts, and alarms in a timely manner.
• Create detailed reports on system incidents, outages, and solutions implemented.
• Communicate with different teams and management during network incidents.

4. System Maintenance & Optimization:

• Conduct routine maintenance to ensure network health.
• Suggest improvements to existing systems and contribute to optimization projects.

5. Documentation & Communication:

• Maintain accurate and up-to-date documentation of network configurations, incidents, and procedures.
• Collaborate with internal teams, vendors, and third-party service providers for troubleshooting or installations.

6. Customer Support:

• Provide technical assistance to internal teams and external clients in relation to network issues.
• Serve as a point of contact for clients regarding service disruptions and network performance concerns.

What you bring

Experience:

• 1-3 years of experience in network monitoring, troubleshooting, or similar roles.
• Experience with NOC tools such as SolarWinds, Nagios, or equivalent.
• Technical Skills:
• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, DNS, DHCP).
• Familiarity with network devices (routers, switches, firewalls) and system monitoring tools.
• Experience in handling security incidents and troubleshooting internet or system outages.

Key Competencies:

• Strong analytical and problem-solving skills.
• Ability to work under pressure and prioritize issues during critical incidents.
• Excellent verbal and written communication skills.
• Ability to work in a 24/7 rotating shift environment, including nights and weekends.

#ITT1

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404588 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.