Job Title : Incident Management
Experience: 1-3 years
Location : Bangalore
Notice period : immediate 15 days
Mandatory Skills :
- Active Directory
- Bit locker
- Service Now Ticketing tool.
- Troubleshooting
- Incident management
- Candidate Should have experience in International Tech Support
Description :
We are looking for an experienced Incident Management professional to join our team. The successful candidate will be responsible for managing incidents and ensuring that issues are resolved in a timely and effective manner. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market.
Responsibilities :
- Monitor and manage incidents, ensuring that issues are resolved in a timely and effective manner
- Work closely with other teams to identify and resolve issues
- Document incidents and provide regular updates to stakeholders
- Provide support to end-users and resolve issues as required
- Contribute to the development of incident management processes and procedures
Skills and Qualifications :
- 1-3 years of experience in a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- Experience with incident management tools and systems
- Understanding of ITIL best practices
- Bachelor's degree in Computer Science or a related field
