Respond to Inquiries: Manage incoming calls, emails, and live chat interactions from potential clients interested in background verification services. Act as the first point of contact for these inquiries and provide excellent customer service.
Understand Client Needs: Listen attentively to potential clients to understand their specific background screening requirements. Ask probing questions to gain insights into their pain points and tailor solutions accordingly.
Present Solutions: Articulate the benefits and features of our background verification services to potential clients. Use persuasive selling techniques to communicate how our solutions can address their needs effectively.
Quotation and Pricing: Prepare customized quotations based on the client's requirements, ensuring competitive and accurate pricing while considering the company's profitability targets.
Sales Conversion: Proactively follow up with potential clients and provide necessary information to facilitate their decision-making process. Guide them through the sales cycle and work towards achieving monthly sales targets.
Product Knowledge: Develop a deep understanding of our background verification services, staying up-to-date with new product offerings and industry trends. Effectively communicate this knowledge to clients.
CRM Management: Utilize the company's Customer Relationship Management (CRM) system to manage leads, track interactions, and ensure proper follow-up procedures.
Collaborate with Teams: Work closely with the marketing and sales teams to align strategies and improve lead generation efforts. Provide feedback on marketing campaigns to optimize their effectiveness.
Market Research: Conduct market research to identify potential target industries and businesses. Stay informed about competitors and their offerings to develop effective selling propositions.
Reporting: Prepare regular sales reports, track key performance indicators (KPIs), and present findings to management. Identify areas for improvement and suggest innovative ideas to enhance sales processes.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven work experience in inbound sales or customer service roles.
Familiarity with background verification services or the HR industry is a plus.
Excellent verbal and written communication skills.
Strong negotiation and persuasion abilities.
Proficient in using CRM software and other sales tools.
Ability to work in a fast-paced and target-driven environment.
Highly motivated, proactive, and customer-oriented.
Adept at building rapport and maintaining long-term client relationships.
