Handle Inbound Inquiries: Respond promptly and professionally to incoming calls, emails, and other forms of communication from potential clients inquiring about our background verification services.
Understand Client Needs: Engage in active listening to understand the specific requirements and pain points of prospective clients. Gather essential information to tailor the sales pitch and offer suitable solutions.
Product Knowledge: Develop a deep understanding of our background verification services and how they address the unique needs of various industries and clients.
Sales Presentations: Conduct persuasive and informative sales presentations to potential clients, showcasing the benefits and advantages of our background verification solutions.
Negotiation and Closing: Effectively negotiate terms and pricing with clients to reach mutually beneficial agreements. Close deals and convert leads into customers.
Maintain CRM Records: Update and maintain accurate records of client interactions, inquiries, and sales activities in the Customer Relationship Management (CRM) system.
Stay Updated: Stay up-to-date with industry trends, competitors, and changes in background verification regulations to position our company as a reliable and knowledgeable service provider.
Collaboration: Collaborate with the marketing and business development teams to implement sales strategies, marketing campaigns, and promotional activities.
Customer Relationship Management: Build and maintain long-term relationships with clients to foster customer loyalty and identify opportunities for upselling and cross-selling.
Achieve Sales Targets: Strive to meet or exceed monthly and quarterly sales targets set by the company.
Requirements:
Education: A bachelor's degree in Business, Marketing, or a related field is preferred, but relevant experience will also be considered.
Experience: Proven experience in inbound sales, tele sales, or customer service roles is advantageous, particularly in the background verification industry.
Communication Skills: Excellent verbal and written communication skills are essential to effectively communicate with potential clients and convey the benefits of our services.
Negotiation Skills: Strong negotiation skills to reach mutually beneficial agreements with clients.
Customer-Centric Approach: A customer-centric attitude with a focus on providing excellent service and building long-lasting relationships with clients.
Time Management: The ability to manage multiple inquiries and leads simultaneously and prioritize tasks effectively.
Tech-savvy: Proficiency in using CRM software, email, and other communication tools.
Ethical Conduct: High ethical standards and understanding of the sensitive nature of background verification services and client data.
Positive Attitude: A positive and proactive approach to problem-solving and a willingness to adapt and learn.
