Overview:
As a Senior Solutions Architect, you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients needs and craft sustainable IT roadmaps to get them there.
Must have Cisco ACI experience.
Responsibilities:
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
Provide technical expertise to sales teams and customers on designated solution focus area
Establish credibility and trusted advisor status with ePlus sales team and customers
Conduct customer facing presentations on ePlus core competencies and technical solution offerings for assigned accounts and focus areas
Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
Complete and author technical sections for RFP/RFI/RFQ responses
Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus recommended solution
Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
Develop and finalize solution proposal and/or presentation of recommended solutions
Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions (i.e. Cisco/Sourcefire, Lancope, Palo Alto, McAfee, Splunk, Imperva, Check Point, FireEye, Gigamon)
Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
Assist sales team with mentoring of junior account managers as it relates to overall opportunity management and technical solution set
Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant
Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
Assist in developing a get well plan, as appropriate
Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
Propose ideas and solutions to help improve functional areas
Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
Participate in weekly pre sales engineering conference calls
Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management
QUALIFICATIONS
Bachelor's degree or applicable work experience
Certifications in applicable technology preferred
Two or more years of experience in designing or implementing complex network or systems/storage solutions
Three or more years of experience in providing pre-sales engineering support
Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft
Pre-sales support
Excellent oral, written and presentation skills
Strong attention-to-detail
PHYSICAL REQUIREMENTS
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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