IN_Bosch Rexroth India_Assistant Manager / Deputy Manager_Product Quality

Job Description

As a product quality management associate responsible for:

• Customer claim handling - Systematic Problem Solving: Handling of customer complaints by coordinating with internal and external customers to identify and permanently correct non-conformances. Support Sales, Works, Logistics and Service Quality to drive the corrective actions. Independent verification for corrective action implementation and effectiveness. Support to all DCIN - BU related (imported products) claims.
• Quality Audits: To carry out Process Audit as per the VDA Standard, LPC Audit
• Improve customer satisfaction (NPS): Customer Engagement plan, event participation, customer visits, service focus day, social media coverage, etc.
• Q Table and Quality Gates Moderation: Participating to resolve quality topics along with CFT team involving Q-Methods support and QGs moderation. Moderation and coaching of Problem Solving Methods e.g. 8D,
• FMEA Review and Zero Defect Drive support.
• PPAP / ISIR submission to customers with compiling necessary Quality reporting from CFT.
• Ensure Q requirements in each product transfer and new developments.
• Digital Quality Initiatives: Implementation and support.
• Support other quality functions as needed.

Qualifications

• Education: B.E. or B.Tech. Mechanical / Mechatronics / Electronics (Master's Preferred)

Axial piston pump function/operation know-how will be added advantage

• Certification: ISO 9001 Lead Auditor, IATF 16949 internal auditor preferred.
• Working style: cooperative, good leadership skills, proactive approach to continuously improving quality processes and standards
• Experience and know-how: 06 - 10 years of experience in quality management and/or purchasing quality, in-depth understanding of the relevant quality standards and methods and their practical application, excellent analytical skills to identify quality problems and develop solutions.
• Languages: English and Hindi fluency (both written and spoken) - (Gujarati preferred)