Responsibilities
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role and all internal collaborators and resources to achieve the objective of the implementation.
- Coordinate all implementation related activities and tasks and Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
- Distributes tasks to various teams to achieve agreed timelines, scope, costs and Make sure internal process is followed and keep systems record and key data up to date.
- Supervise and communicate updates on progress to key partners in format and method agreed. Holds reviews on the status of their book of business reporting on the progress and potential issues.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Participate in partner meetings. There may be a requirement to chair the meetings on occasion.
- Ensuring project timelines are met and raise to relevant groups as the need arises. Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.
- Ordering of customer circuits with telcos into our datacenters and participate in internal and external lead migrations.
Skills
- Highly organized, with attention to detail and Ability to pick up and understand processes quickly!
- Strong interpersonal skills with excellent verbal and written communication and experience in supporting teams in the day to day running of operations, projects, customer change
- Highly pro-active and to have a sense of speed and efficiently prioritize and implement tasks during peak periods and in a pressurized environment.
- Experience working with customers in planning and presenting an implementation type of project and Basic understanding of the product, technology of the project, changes they coordinate.
- Excellent customer facing engagement skills and Basic knowledge of technology, LSEG product suite and networking
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
