Implementation Manager (CRM)

About Aviso

Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North. Aviso delivers true revenue intelligence, nudges team-wide actions, and gives precise guidance so sellers and teams don't get lost in the fog of CRM, scattered data lakes, and human biases.

We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers. Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors.

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso is helping enterprises accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

Are you passionate about customer success and eager to drive long-term value for enterprise clients Do you excel in communication and possess the skills to guide customers through implementation and adoption processes If so, we have a fantastic opportunity for you!

What You'll Be Doing:

• Act as the primary point of contact for our enterprise customers, managing project operations.
• Lead regular status meetings with project teams, customers, sponsors, and stakeholders.
• Prioritize customer success, delivering successful outcomes.
• Define project scopes and formalize them in Statements of Work.
• Monitor project financials, scope, and schedules to ensure projects remain on track.
• Create documentation to align with customer processes and facilitate change management and training initiatives.
• Design and lead implementations, leveraging your in-depth knowledge of Aviso implementation best practices, Aviso API architecture, and Aviso integration capabilities.

What We're Looking For:

• Proven track record managing programs, projects, deadlines, and scope in SaaS.
• Exceptional and proactive communication skills (verbal and written).
• A continuous improvement mindset, always seeking ways to enhance project management processes.
• Ability to thrive in a fast-paced environment.
• Understanding of sales processes and hands-on experience with salesforce.com (Salesforce Certifications preferred).
• Experience at a Big Five consulting firm as a senior consultant or manager is highly desirable.
• Willingness and ability to overlap with US time zone and prospect base - night shift required
• A Bachelor's degree in Computer Science or Business is preferred.
• 5+ years of experience in implementing business applications, including a Change Management role, with at least 1 year in a startup environment.

Why Join Aviso:

• Be part of a dynamic team that's shaping the future of sales performance.
• Work with leading-edge technology and data science.
• Enjoy a competitive salary and benefits package.
• Collaborate with a diverse, innovative, and supportive team.
• Thrive in a fast-paced, growth-focused environment.

If you're ready to make an impact and drive customer success while working from India to support our US enterprise customers, we want to hear from you! Apply now and let's embark on this exciting journey together.